Grievance redressal

If something here has gone wrong — a payment, an access problem, content you believe is inaccurate or inappropriate, or a privacy concern — this is how to get it dealt with.

Where to write

ChartKunji, India
support@chartkunji.com

What to include

• Your name and the email address you used.
• What happened, and the date.
• A link to the page or lesson, if it concerns content.
• The payment reference, if it concerns a payment.

How long it takes

• Acknowledged within 48 hours of receipt.
• Resolved within 15 working days in the ordinary course. If something will take longer, you will be told why and when to expect an answer.

Content complaints

If you believe something published here is factually wrong, misleading, or crosses the boundary set out in the content policy, say so. Material found to be wrong is corrected and the correction is noted on the page rather than the page being quietly deleted.